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Job Description

We are looking for a seasoned professional to join our team as a Senior Customer Success Manager. The ideal candidate will have a solid understanding of customer journeys and be able to create strategies that enhance customer experience, drive growth, and boost customer satisfaction.


  • Act as the primary point of contact and build long-lasting relationships with clients.

  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.

  • Understand customer needs and align them with the appropriate resources in our company for maximum customer success.

  • Coordinate with the sales team to ensure seamless transition phases from sales to onboarding.

  • Work closely with the technical team to resolve any issues that impact customer experience.

  • Advocate customer needs and feedback to the product development and management team.

  • Develop and implement strategies to help customers adopt and maximize use of our platform.

  • Monitor customer engagement and identify opportunities for growth and adoption.

  • Develop a customer success roadmap for clients that outlines their journey from onboarding to loyalty.


  • Proven experience as a Customer Success Manager or similar customer-facing role.

  • Experience in managing all stages of the customer journey: Awareness, Sales, Onboarding, Adoption, and Loyalty.

  • Excellent communication and interpersonal skills, with a knack for building strong relationships with customers.

  • Fluency in English, German is a plus.

  • Strong problem-solving skills and the ability to manage complex situations.

  • Technical proficiency, especially around APIs and data feeds.

  • Ability to interpret financial data and develop financial reports.

  • Experience with CRM software and other professional tools.


  • Competitive compensation package
  • Opportunity to shape the way we work. Your feedback and opinions are valued at all levels of the organisation
  • Benefits including stock purchase plan and annual bonus plans
  • Flexibility to work when and how you want - flexible hours, autonomy to set your own agenda, choice of phone and computer
  • Smart Working Policy - work remotely some of the time, balanced with time in the office together with your team - between 5 and 45 days per quarter in the office depending on each team.
  • 'Work from anywhere' weeks - up to four weeks working from anywhere, as long as you have an internet connection!
  • Career development, including language classes and Adevinta Academies: specialised content built by our experts on Machine Learning, Agile, Leadership and more
  • 28 days of holidays, Commuter allowance, Life insurance, retirement plan and generous family leave

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