IT Process Excellence Manager

Job Description

We are looking for an IT Process Excellence Manager, to set up and manage a fit-for-purpose process excellence framework for the Enterprise Platforms and Technology Operations (EPTO) tribe and its stakeholders.You will foster operational excellence, driving continuous improvement while keeping high adoption, efficiency and increasing maturity for both global internal EPTO processes and business processes supported by EPTO. Therefore, you will need to have a profound understanding of relevant operating model dimensions and act as a single point of contact for all process- and governance related issues.

You will:

• Provide, maintain and improve a consistent and standard framework for EPTO internal and business supported processes, e.g., own the EPTO global process framework in alignment with the P&T framework and other business frameworks - ensure consistent process ownership from EPTO product and service lines

• Support the recalibration of a product centric operating model in our IT services from a process, governance and metrics point of view, e.g., business process automations

• Coordinate with process owners to continuously improve processes, e.g., support on identifying the end-to-end processes, streamlining workflow, removing waste or increasing automation

• Quality assurance on processes and measure effectiveness, adoption or maturity with metrics, e.g., provide best practices on KPIs and revise and advise on OKRs

• Ensure a process knowledge sharing function to EPTO internal and external stakeholders in interaction with Comms and change manager, e.g., act as owner of the established process documentation and update them regularly

Who you are

• Experienced in delivering an IT process excellence framework in a global, technology and data driven environment

• Good working knowledge in defining, monitoring and reporting on IT processes, quality standards and lean principles

• Be an ambassador for best practices, continuous improvement, guiding towards excellence

• Ability to quickly build relationships and establish credibility across EPTO and the Business functions 

• Technical and business level English is a must

• Have a positive team-player spirit, which benefits both groups and individuals

• Identify with Adevinta’s values and brands

• An attractive Base Salary.
• Participation in our Short Term Incentive plan (annual bonus).
• An excellent Equity program. This role plays a key part to the success of the organisation and therefore you will receive a piece of Adevinta every 6 months.
• Employee Stock Purchase Program with a match from Adevinta.
• Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon - well why not! just make sure you have internet connection!
• A 24/7 Employee Assistance Program for you and your family, because we care.
• Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow.