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Job Description

We are looking for a professional to join our Berlin-based team as a Account Manager, Retail Media (d/f/m) with a understanding of customer journeys and loves to create strategies that enhance customer experience, achieve growth, and boost customer satisfaction.

The role:

  • Be the primary contact and build long-lasting relationships with clients.

  • Develop a trusted advisor relationship with main customer stakeholders and executive sponsors.

  • You understand customer needs and align them with the appropriate resources in our company for maximum customer success.

  • You coordinate with the sales team to ensure seamless transition phases from sales to onboarding.

  • You work with the technical team to resolve any issues that impact customer experience.

  • Advocate customer needs and feedback to the product development and management team.

  • Monitor customer engagement and identify opportunities for growth.

Your skill profile:

  • 3+ years experience as a Account Manager / Customer Success Manager or similar customer-facing role.

  • E-Commerce is your passion - You have an eye for new trends.

  • Experience managing all stages of the customer journey: Awareness, Sales, Onboarding, Adoption, and Loyalty.

  • Demonstrated capacity to succeed in a fast paced workplace and deal with ongoing change and ambiguity.

  • You are business fluent in German & English.

  • Technical proficiency, especially around APIs and data feeds.

  • Interpret financial data and develop financial reports.

  • Experience with CRM software and other professional tools.

Benefits

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

  • An attractive Base Salary.
  • Participation in our Short Term Incentive plan (annual bonus).
  • Employee Stock Purchase Program with a match from Adevinta.
  • Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon - well why not! just make sure you have internet connection!
  • A 24/7 Employee Assistance Program for you and your family, because we care.
  • Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow.


On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters!
Account Manager, Retail Media (d/f/m) | Adevinta DE